Aaron's Aurora in Aurora, CO Open now

Reviews about Aaron's Aurora

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  March 05, 2020, by Dionna w
  This store is awful. I have had my things for a year. I paid on time each month. My contract was supposed to be a year when I found out it was really two years because the previous manager lied to his customers I spoke with the new regional manager. He helped me out and was really kind. I decided I didn't want to spend the money. So I called to have them pick up my sofas because I bought new ones. They told me because of hurricane Harvey they wouldn't be able to do it for 10 days. Not sure if they know but we are in Colorado not Texas. If I didn't pay my bill they would be blowing my phone up and here to get this stuff immediately. Shaun the supposed to be general manager told me it's not a priority to pick up the things they own since I paid the bill. Now I am having to pay for a truck to get these things out immediately because they are lazy and liars. The new manager Shaun has extremely poor customer service skills. The staff is polite but that won't last long with that manager. All I can say is if you have a choice DO NOT CHOOSE THIS AWFUL LOCATION BECAUSE WEATHER IN ANOTHER STATE MAY AFFECT YOUR CUSTOMER SERVICE.
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  March 24, 2019, by Brittany Brooks
  This store is horrible. I have been trying to get them to pick up my stuff for 2 months. After taking 3 days of work off and having to cancel plans because they didn't show when they said. I called the store and spoke to jessie to ask why my stuff wasn't picked up and when they were going to pick it up and I was upset. He hung up on me. Then I called back and he told me that I had to be polite to him he doesn't have to be nice to because I haven't paid in a month and a half. And hung up on me again. Well when I have been trying to get it picked up for 2 months I'm not gonna pay. Jessie is rude as hell.
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  January 29, 2019, by Elizabeth Becotte
  New staff and New store manager Shawn are awesome! I've been a long time customer and I'm always happy with all of my furniture and appliances that I have purchased from this location. They have always gone out of their way to help me find that item I have to have!!
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  January 20, 2019, by Mary Palmer
  I use to love this company....do your self a favor save your money go to AMERICAN FURNITURE WEAR HOUSE save yourself from over paying and nasty service.... Paying cash is the way to go. I will never do business with them again smh...customer sevice is very poor if I could rate them a zero I would in a heart beat.......If it wasn't for the district mangers excellent customer service.... They would lose countless dollars ..... My hat go's off to him...this company truly needs a leader like you....to keep customers coming back.